FAQ

How to Post an Ad?

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Before you create your ad, make sure you have signed in to your Discountsera account by clicking Login/Register and entering your account information. If you don’t have an account yet, you can register an account in a few minutes before posting.

To post an ad:

Click the Sell button at the top of the Discountsera page.

Type in the name of what you’re selling so we can suggest a category.

Select from the categories shown or click Or browse to find a category. If browsing, continue to select from the subcategories until the Continue button appears.

Enter your post code, then click GO. If you’d rather select from a list of cities, click Select your location instead and choose your city. When you have your location set, click Continue.

Under the Ad Title section, click into the box and type in a descriptive title.

Add pictures to your ad by clicking Add Images and selecting the files from your computer. If you’re having trouble, follow the troubleshooting steps in our I Can't Add Photos article.

Click into the box in the Description section and type in information about your ad. Be as detailed as possible. If you're not sure what information you should add, think about what you would want to know if you were the buyer.

Enter the price using numbers only. The pound symbol and punctuation will be added automatically when you post your ad.

If you have a website that you’d like to include, click the box under Website Link and then enter the URL. We ask for a small charge to apply the URL to your ad. For more information, read our URL Feature article.

Choose your feature options. Features are ways to promote your ad and get more views. If you don’t want to promote your ad, you can skip this section.

Choose your contact method. It defaults to the email linked to your account, but you can choose phone only by selecting phone and then deselecting email.

Double check your ad details. When you’re ready, click Post My Ad.

Note: Ads may take some time to go live to the site. If your ad isn’t visible right away, please be patient. We’ll send you an email to let you know when your ad goes live to the site. You can also check the status of your ad in the Manage My Ads section.

Not letting you post?

If you receive a 'please fill out all required fields' error or see a section highlighted in red, it means that there is information missing or not formatted correctly. Click into the red section. If it was empty, enter the information. If you already had information in that field, try removing any symbols or specialized punctuation. If it's a number-specific field (price, kilometres, etc.), make sure you use numbers only.

Still having trouble?

Try clearing your cookies and cache.

Report Reply

Discountsera is a community, and we work together with users to help maintain the safety of the platform.

Reporting a message

If you think you have received a suspicious or inappropriate message, you can report it directly to us by using the report reply function which is available on the web version of Discountsera (and soon on iOS & Android app). You will find the report reply button at the bottom of each message, under more options. You can report messages for the following reasons:

Fraud

Abuse or Harassment

Adult or inappropriate

Phishing attempt

Spam

No reply

No show

Be sure to include as much information as possible, to help our team with their investigations. All reports remain anonymous.

Please be aware that whilst our team will review every report that is made, we will not communicate the result of our investigations. If you wish to speak with one of our team about a message you have received, please visit our contact us page.

It is also difficult for our team to mediate on issues such as buyer seller disputes, reports of no shows and reports stating no reply. However, we value these reports as they help us to create a better Discountsera for our users in future.

How can we help you?

We want to make your buying and selling experiences the best they can be. When you have a question that needs answering or an issue that needs addressing, we’ll be here to lend a hand. Our Help Desk is where you can learn how to use Discountsera, find information on our policies, read through our safety guides, or contact our customer support team here

If you need to get in touch with us via Live Chat please follow these steps:

• Click Contact Us from the top menu

• Scroll past our FAQ’s

• Under 'What can we help you with?', select the most relevant topic from the drop down list

• Scroll down and click on Contact Us

• Fill in requested details and click next

• Fill in your contact details and click next

• Select your preferred method of contact; Live Chat or Email.

Please note: if it’s between 9am and 8pm and Live Chat shows as “Unavailable”, don’t worry, we aren’t closed, it’s just that all of our agents are busy. You can submit an email or wait a few minutes for one of our agents to become available.